[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$frszhnla6G9TlDcb9AezpfXU62hcu4fO6RXUDj5AaYlY":3},{"bookings":4,"general":22,"payments":33,"safety":47,"service":61,"technical":75},[5,12,17],{"id":6,"category":7,"question":8,"answer":9,"order":10,"is_active":10,"created_at":11,"updated_at":11},4,"bookings","How do I book a Carer?","To book a *Carer*: \n 1) Create an account and submit your travel details including flight information. \n 2) Review the three service package quotes we provide. \n 3) Select your preferred Carer and package. \n 4) Complete the payment. \n 5) Receive confirmation of your Carer assignment.",1,"2025-03-04T02:32:21.000000Z",{"id":13,"category":7,"question":14,"answer":15,"order":16,"is_active":10,"created_at":11,"updated_at":11},5,"What information do I need to provide when booking?","You must provide trip details (flight number, departure and destination airports), and other required information. You must also disclose any medical or health conditions that may impact the Care Services.",2,{"id":18,"category":7,"question":19,"answer":20,"order":21,"is_active":10,"created_at":11,"updated_at":11},6,"What's your cancellation policy?","Our cancellation policy is tiered: No fee for cancellations *24+ hours* before flight, 50% fee for cancellations between *24-4 hours* before flight, and 100% fee for cancellations within *4 hours* of flight. Special considerations apply for flight cancellations.",3,[23,27,30],{"id":10,"category":24,"question":25,"answer":26,"order":10,"is_active":10,"created_at":11,"updated_at":11},"general","What is B4T\u002FBuddy4Travel?","B4T\u002FBuddy4Travel is a specialized travel assistance platform that connects travelers with professional Carers who provide support during air travel. Our services are focused on airport assistance services to ensure a smoother, more comfortable travel experience.",{"id":16,"category":24,"question":28,"answer":29,"order":16,"is_active":10,"created_at":11,"updated_at":11},"Who can use B4T\u002FBuddy4Travel?","Our services are available to persons who are between 18 and 55 years of age and can form legally binding contracts under applicable laws.",{"id":21,"category":24,"question":31,"answer":32,"order":21,"is_active":10,"created_at":11,"updated_at":11},"What are the service limitations?","Our services are currently limited to airport-related activities. The Care Services start and end at the airport, and no Care Services are provided outside of the airport premises.",[34,39,43],{"id":35,"category":36,"question":37,"answer":38,"order":10,"is_active":10,"created_at":11,"updated_at":11},7,"payments","What payment methods do you accept?","We accept major credit and debit cards. All payments are processed securely through our platform.",{"id":40,"category":36,"question":41,"answer":42,"order":16,"is_active":10,"created_at":11,"updated_at":11},8,"When am I charged for services?","Payment is collected once you confirm your preferred Carer and accept the service package quote. The payment is held and released to the Carer after service completion and confirmation.",{"id":44,"category":36,"question":45,"answer":46,"order":21,"is_active":10,"created_at":11,"updated_at":11},9,"Are there any additional charges?","If you experience delays (e.g., lost luggage, security, immigration) at the arrival destination, a one-hour wait window is provided. After that, additional charges apply on an hourly basis.",[48,53,57],{"id":49,"category":50,"question":51,"answer":52,"order":10,"is_active":10,"created_at":11,"updated_at":11},15,"safety","How are Carers vetted?","We perform background checks and credential verification for all Carers.",{"id":54,"category":50,"question":55,"answer":56,"order":16,"is_active":10,"created_at":11,"updated_at":11},16,"Is my personal information secure?","Yes, we take data security seriously. All personal information is encrypted and stored securely following industry standards. We comply with applicable privacy laws, including the GDPR for European users.",{"id":58,"category":50,"question":59,"answer":60,"order":21,"is_active":10,"created_at":11,"updated_at":11},17,"What happens in case of inappropriate behavior?","We have a strict code of conduct. Any form of abusive, threatening, bullying, or violent behavior whether physical, verbal, or mental will not be tolerated. You can report such incidents, and we will investigate them promptly.",[62,67,71],{"id":63,"category":64,"question":65,"answer":66,"order":10,"is_active":10,"created_at":11,"updated_at":11},10,"service","What services do Carers provide?","Carers provide airport-related assistance including check-in help, luggage handling, navigation through security and immigration, and general airport support. However, the specific services provided by a Carer depend on the package selected. Services are strictly limited to airport premises.",{"id":68,"category":64,"question":69,"answer":70,"order":16,"is_active":10,"created_at":11,"updated_at":11},11,"What happens if my flight is delayed?","If your flight is delayed, both the Carer and Care Seeker may continue with their arrangement. A one-hour wait window is provided under reasonable circumstances. After that, additional charges apply on an hourly basis.",{"id":72,"category":64,"question":73,"answer":74,"order":21,"is_active":10,"created_at":11,"updated_at":11},12,"Can Carers assist with children?","While Carers can provide general assistance, they cannot be left with sole supervision of minors (under 18). If traveling with children, you must remain responsible for them at all times.",[76,81],{"id":77,"category":78,"question":79,"answer":80,"order":10,"is_active":10,"created_at":11,"updated_at":11},13,"technical","What are the device requirements?","You need a suitable device capable of running our application with internet access. Live location tracking must be enabled during Care Services.",{"id":82,"category":78,"question":83,"answer":84,"order":16,"is_active":10,"created_at":11,"updated_at":11},14,"How do I communicate with my Carer?","You can communicate with your Carer through our app's built-in chat feature. This is provided to facilitate coordination during the Care Services period."]