Service Packages
Compare our service packages to find the right fit for your journey
DEPARTURES
32 services available
Entry at Airport
Meet and Greet
Luggage Trolley Assistance
Security clearance for entry (Travel documents)
Proceed to Check-in counter
Wheelchair Assistance*
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Meet and Greet | |||
| Luggage Trolley Assistance | |||
| Security clearance for entry (Travel documents) | |||
| Proceed to Check-in counter | |||
| Wheelchair Assistance* |
Check in Airline Counter
Que-in Assistance
Check-in (Travel documents)
Check-in Luggage drop
Hand Luggage Assistance***
Proceed to security check
Wheelchair Assistance*
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Que-in Assistance | |||
| Check-in (Travel documents) | |||
| Check-in Luggage drop | |||
| Hand Luggage Assistance*** | |||
| Proceed to security check | |||
| Wheelchair Assistance* |
Security Check
Que-in Assistance
Hand Luggage Assistance***
Proceed to Immigration
Wheelchair Assistance*
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Que-in Assistance | |||
| Hand Luggage Assistance*** | |||
| Proceed to Immigration | |||
| Wheelchair Assistance* |
Immigration Check
Que-in Assistance
Proceed to Check-in counter
Proceed to Gate/Lounge
Wheelchair Assistance*
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Que-in Assistance | |||
| Proceed to Check-in counter | |||
| Proceed to Gate/Lounge | |||
| Wheelchair Assistance* |
Boarding Gate
Drinks and Buying Assistance
Toilet and Break Assistance
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Drinks and Buying Assistance | |||
| Toilet and Break Assistance |
Boarding
Waiting at Boarding Gate
Que-in Assistance
Boarding to Plane (Including Travel Documents)
Proceed to Flight
Wheelchair Assistance*
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Waiting at Boarding Gate | |||
| Que-in Assistance | |||
| Boarding to Plane (Including Travel Documents) | |||
| Proceed to Flight | |||
| Wheelchair Assistance* |
In Flight
Finding the Seat
Hand Luggage Storage***
Entertainment System Operations Assistance
Communication with Airline Staff (Including Food & Beverage Order Assistance)
Toilet Assistance
Medical Need or Assistance**
| Service | Basic | Medium | Premium |
|---|---|---|---|
| Finding the Seat | |||
| Hand Luggage Storage*** | |||
| Entertainment System Operations Assistance | |||
| Communication with Airline Staff (Including Food & Beverage Order Assistance) | |||
| Toilet Assistance | |||
| Medical Need or Assistance** |
* * Subject to Airport and Airline approval
** ** Medicine only Assistance (must be supplied by the Care Seeker to the Carer)
*** *** Carer will provide Assistance with the Care Seeker's hand luggage
**** **** Carer is not responsible for Care Seeker's luggage contents. Carer only provides Assistance in opening and closing the luggage.